In our desire to provide all means of comfort to all users of the QueenTiye.com website, we also provide you with the ability to return, and below we will explain to you all the details related to our return policy.


Please examine Your order when received and communicate with our support Immediately if it was the product Defective or Damaged or if you received the product wrong until We can evaluate the problem and correct it.

The return policy means the desire to return a product after receiving it.
according to specific conditions and standards, which are :

If it was a completed Acceptance return, We will send you the attached shipping return, In addition to directions on How And a place to send the Expulsion privately With you. won't Complete Acceptance Elements that Complete Send it To us Without to request Returns Firstly.

Recovery steps

• Submit a request to return the product and inform us of the reason for the sale by contacting us on our website. This will take place at specific points.
• We will review your request after that, and we will schedule delivery of the product to one of our shipping service representatives.
• Repackage the product again in its original packaging and deliver the product to the transportation company representative.
• After receiving the product, we will verify its condition, and then return your money according to our laws.

If there are defects in the product, can its value be refunded?

If there is a defect in the product, of course, you can return it within 30 days. The product must be in the same original condition upon receipt, in addition to the integrity of the packaging. Upon receipt of the product, we will conduct an inspection first, and if it is found that the product has any defect or damage, we will return the value of the product paid along with any shipping fees paid within one week from the date of your request to return the product, knowing that a realistic picture must be sent after receiving the product in its original form to the link (Marketing@queen-tiye.com).

If I receive another product by mistake, how can I return it?

In the event that the product received is wrong, you may return the product in the same condition you received it with the original box intact and packaging intact. Once we receive the returned product, we will issue a refund as long as the return is made within 30 days.

When are returns not allowed?

There are some cases in which it is difficult for us to return the product :

If the return is requested outside the specified time frame, which is 30 days for defective products or that do not meet specifications from the day of receipt.

If the product is used, damaged, or not in the same condition that you received it.

Any consumable product that has been used.

Anything missing from the package received, including price tags, labels, original packaging, and free accessories.

How long does it take to receive returned products?

A shipping service representative will contact you within 4-5 days from the day you requested the return, and communication will be made in the event of a delay in the date.

Can I make an appointment with the shipping company to return a product?

Currently, you will not be able to contact the shipping company directly, however, once the shipping company representative contacts you to receive the product, you can provide him with your preferred time.

Can a product be returned through my courier or delivered in person anywhere?

At the present time, you can only return the product to us, through one of our shipping companies.

Who is responsible for paying shipping fees when returning a product?

You can return the product for free within 30 days for products that are defective or do not meet specifications from the date of delivery, as the site covers all shipping fees, and you can learn more details in the (Return Policy Laws) section above.

How can I get a refund if the payment method is a credit card?

The amount paid will be refunded to the card again, and it may take up to a month for the amount to appear on your card statement, this depends on how long the bank takes to complete this process.

Can my product be returned after 30 days?

We may take into account that there are situations in which you will not be able to return products within 30 days. In these cases, please contact us through the “ Contact Us” page to file a complaint. Complaints will be dealt with on a case-by-case basis. However, all returns accepted in accordance with Consumer protection laws must be adhered to within the specified period.

What happens if the original box of the product is lost?

We can only return the product if it is in its original, unopened box or packaging with all labels and barcodes on it, but in this case, if an emergency occurs, you can contact us via Email marketing@queen-tiye.com.